Shipping policy

DELIVERY

In contracts where the Merchant dispatches the Goods and/or Goods made to order to the Consumer, the risk of loss or damage passes to the Consumer at the moment the Consumer or a third party designated by the Consumer, other than the courier, accepts them.

When the Consumer has selected a courier and assigned them to transport the Goods and/or Goods made to order, but the courier chosen by the Consumer is not among those offered by the Merchant, the risk passes to the Consumer upon handing over the Goods and/or Goods made to order to the courier selected by the Consumer. In case of loss or damage, the Consumer may claim compensation from the courier.

The Consumer and/or Client is obliged to provide accurate and complete delivery information. To receive the Goods and/or the Goods made to order, the Consumer and/or Client must ensure access to the delivery address and accept the shipment, or visit the office/locker of the courier company to collect it.

If the shipment cannot be delivered due to incomplete and/or incorrect information provided by the Consumer and/or Client, or due to their failure to appear to receive it within the time specified by the courier, the Merchant will attempt to contact the Consumer and/or Client to clarify the details and remind them to collect the shipment, insofar as the Merchant has received such information from the courier and as long as delivery is still possible under the courier’s rules. If such contact cannot be established and/or the Consumer and/or Client does not provide correct delivery details and/or for any other reason attributable to the Consumer and/or Client the delivery cannot be completed, the Merchant has the right to retain the delivery fee paid by the Consumer and/or Client, as well as to claim damages exceeding its amount.

If the delivery fee under item 9.4 above has not been paid in advance to the Merchant and the Merchant has covered the costs, the Merchant has the right to claim reimbursement of the delivery fee from the Consumer and/or Client, as well as damages from the failed delivery exceeding its amount.

The delivery price for Goods and/or Goods made to order within the territory of the Republic of Bulgaria is as follows:

  • Standard delivery to an office or locker of “Econt” or “Speedy”: 6.80 BGN (six leva and eighty stotinki), equal to 3.48 EUR (three euros and forty-eight eurocents);

  • Delivery to an address specified by the Consumer and/or Client via “Econt” or “Speedy”: 9.80 BGN (nine leva and eighty stotinki), equal to 5.01 EUR (five euros and one eurocent);

  • For orders of Goods and/or Goods made to order with a total value of 100 BGN or more (one hundred leva), equal to 51.13 EUR, delivery within Bulgaria is free of charge.

Delivery of the ordered Goods and/or Goods made to order within the Republic of Bulgaria is carried out via “Speedy” or “Econt”, according to the Consumer's choice made when placing the order, or, if this is not possible due to the Website’s functionality, the Merchant will choose the courier.

For delivery of Goods and/or Goods made to order within Romania and Greece, the delivery fee is 16.82 BGN (sixteen leva and eighty-two stotinki), equal to 8.60 EUR (eight euros and sixty eurocents).

For delivery of Goods and/or Goods made to order within the European Union (excluding Romania and Greece), as well as international delivery to countries available on the Website, the fee is 39.12 BGN (thirty-nine leva and twelve stotinki), equal to 20 EUR (twenty euros).

The delivery time, delivery method (to address, office, or locker), and all other specific rules for transportation and receipt of shipments are determined according to the general terms of the respective courier company chosen by the Consumer and/or Client, or by the Merchant.

The Consumer and/or Client will be notified directly by the courier company regarding all delivery timeframes.

The Merchant is not responsible for delays or other circumstances arising from the activity or conditions of “Econt” and/or “Speedy”, or any other courier company. The Consumer and/or Client is considered informed and agrees with the applicable rules of the chosen courier at the time of delivery.

The Merchant cannot guarantee an exact delivery time or date, as these are determined by the courier.

If the Goods and/or Goods made to order are damaged during transport, the Consumer and/or Client must immediately notify the Merchant and the courier and preserve the packaging and shipment as proof of damage.